Our journey to overcome support chaos

After our own support teams became swamped and overwhelmed, we realised customer support and success needed to change.

Each one of us — whether as second-time founders, startup investors, or high-growth SaaS operators — knew there was a real problem with the way support teams were expected to work. After researching and discussing these concerns with dozens of Customer Support and Success leaders, we were certain we'd cracked it: the real struggle for support teams wasn't a shortage of drive or skills, but a critical lack of context.

This realisation was the seed that turned into Dummi. The absence of context is more than a minor inconvenience; it's a real barrier preventing support teams from delivering the level of service they otherwise could achieve. We knew we had identified a core issue that, once addressed, could transform the effectiveness of support operations across the world.

Our team and advisers have been a part of leading global businesses.

Our mission to revolutionise customer support and success

We founded Dummi with a mission to revolutionise how teams manage customer support and success. Providing an excellent user experience is crucial as it ensures your customers are happy and satisfied.

And it's not just your users that will thank you for using Dummi - support teams love being able to deliver a better experience faster than ever.

With Dummi, the days of guessing what went wrong on your users' end are over. Whether it's user error, a software bug, or simply a misunderstanding, our vision empowers teams to bridge the gap between your users and your team.