measured by number of issues resolved per FTE (Trail case study)
first response and resolution times
(Trail case study)
Standard text-based support without additional context.
No way to see the user's journey
Long back-and-forths with customers
Difficult to quickly prioritise critical issues
Hard to distinguish user error from actual bugs
Customer miscommunications waste time
Developers needed for basic clarifications
Intercom plus automatic context and visual replays with every report.
Visual replay of customer's journey with every report
Understand exactly what the customer needs from the first message
Quick issue comprehension makes prioritisation a breeze
Clearly tell if an issue is user error or a bug
Get perfect clarity on what your customers need
No need to engage developers for questions
“We're getting through all of our tickets so much quicker. Some issues that would take two hours are getting done in 10 minutes.”
Erica Danielson
Senior Customer Support Specialist, Trail
Dummi ensures excellent security
Giving you and your customers the peace of mind that their data is safe and secure is our number one priority.
Dummi provides a number of different methods of hiding information from it's session recordings to ensure any potentially private data is not captured.
Click below to read more about our robust approach to privacy and security.